Articles on effective communication

Included in our web page is a selection of published articles written by Mary Bendelow, PhD, in the field of interpersonal and organizational communication.

Professional Credibility. This article details the specific behaviors that accompany the four key components of persuasive communication: competence, dynamism, trustworthiness, and likeability, as lawyers use them more >>

A Lawyer's Guide to Better Family Communication. A lawyer often has a family as well as a profession, and the skills which play well in one venue often cause problems in the other. This article describes ways in which an attorney can capitalize on interpersonal strengths, while adding other behaviors to the mix, in order to develop a set of skills which both solves problems, and preserves the relationship for the future. The behaviors described here are of use to all high-powered, "fire-eating" professionals. more >>

Strategic Sensitivity. Learn how women at the highest levels of organizations manage their conflicts, and how their approach differs from those who stall on their climb up the corporate ladder. Read a summary of the research on which these conclusions are based. more >>

Power Communication. How is power expressed nonverbally as well as verbally? And how do men and women manifest power well and poorly? Stay tuned. more >>

How to Handle Conflict. Skills that bring success in the business world do not necessarily work well in the family. Learn useful approaches and skills.more >>

Group communication skills. Included here are selected pages from communication and group skills course handouts. Gain insight into:

• managing anger and hostility ... what you don't know can hurt you more >>
• negotiating ground rules .. how do we decide how to decide? more >>
• analyzing group interaction ... if you think something 'funny' is going on, it probably is more >>
• improving listening ... imagine how much you could learn if you stopped talking more >>